Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I would like to scan some documents to my computer but dont…

Customer Question
I would like to...

I would like to scan some documents to my computer but dont know how to do it-thanks

Technician's Assistant: What's the brand and model of your printer?

EPSON XP-420

Technician's Assistant: How long has this been going on with your XP-420?

I have never needed to scan a document before to the computer

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/20/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you on a windows or mac computer?

Please let me know

Ask Your Own Printers Question
Customer reply replied 4 months ago
it is an apple
Technician: Richard, Technician replied 4 months ago

ok, go to Finder, then locate the application Image Capture and with this you can do your scanning.

Let me know please how you go

Ask Your Own Printers Question
Customer reply replied 4 months ago
no thanks
Technician: Richard, Technician replied 4 months ago

go to Finder, then locate the application Image Capture and with this you can do your scanning.

Let me know please how you go

Ask Your Own Printers Question
Customer reply replied 4 months ago
done thanks
Technician: Richard, Technician replied 4 months ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,876 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer is having a problem. It's a Epson 420 series and
My printer is having a problem. It's a Epson 420 series and today it began printing everything twice the size it's supposed to. Consequently, if you try to print something you only get a copy of half … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I need to scan some documents but the printer tells me it's
I need to scan some documents but the printer tells me it's not connected to my laptop. How do I connect it over a wireless network? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,876 satisfied customers
I receive a notice that one of my printer heads is coming to
I receive a notice that one of my printer heads is coming to the end of its life...Epson HP-420. Very inexpensive but fits the space I have available. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Epson xp 420 will not print. only "prints" some light blue
epson xp 420 will not print. only "prints" some light blue sections on document that I'm trying to print...like header items, it only prints them in light blue but you can see some printed words on th… read more
Richard
Richard
Technician
IT Manager, Consultant
47,276 satisfied customers
I would like to have the latest version of Epson scanner. I
I would like to have the latest version of Epson scanner. I have just installed a new XP 420 printer. My scanner programme is many years old … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
I have an Epson xp 420 printer and would like to know if I
I have an Epson xp 420 printer and would like to know if I can scan from the document feede4r … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an Epson XP-410 copier/printer/scanner. I am happy
I have an Epson XP-410 copier/printer/scanner. I am happy with it - and I have scanned numerous documents onto my old PC. But recently I have purchased a MAC BOOK AIR - and now I want to scan document… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an Epson XP 420 and it prints fine. It scans in read
I have an Epson XP 420 and it prints fine. It scans in read only and I can not use the scan copy or access it. My hard drive is a year old old HP tower and is now Windows 7 and 10 capable. What do I n… read more
Richard
Richard
Technician
IT Manager, Consultant
47,276 satisfied customers
I have an epson xp-420 and i'm trying to scan and having
I have an epson xp-420 and i'm trying to scan and having difficulty w/ the printer communicating w/ the p.c. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We had a storm and now it isn't working. Its a Epson XP-420
I don't know, we were out of town. I know there were storms and when we go home our printers didn't work … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
HOW/WHERE DO I CONNECT MY PRINTER (EPSON XP-420) TO MY
HOW/WHERE DO I CONNECT MY PRINTER (EPSON XP-420) TO MY COMPUTER IN THE OTHER ROOM? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can I scan using this printer Epson XP 420, The printer is
The printer is about 2 years old. Expression Home XP 420 Small in One … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Epson xp 420 and it will not print out writing on
I have a Epson xp 420 and it will not print out writing on documents … read more
Richard
Richard
Technician
IT Manager, Consultant
47,276 satisfied customers
MY PRINTER WON'T PRINT, EPSON XP-420 XP-420/XP-424, SAMSUNG
I PUT THE EPSON DISC IN HOPING IT WOULD SOLVE THE PRINTER… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My epson xp420 apparently lost the driver. The model on the
The model on the front is xp-420 on the back is a listing for model c462n … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,876 satisfied customers
How do I scan documents from my Epson XP-420 Printer to my
how do I scan documents from my Epson XP-420 Printer to my laptop? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I scan a picture and upload it to the internet?
How do I scan a picture and upload it to the internet? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an Epson XP-420. Can I scan a paper Word document
I have an Epson XP-420. Can I scan a paper Word document into my computer so I can edit it in Microsoft Word? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x