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I am trying to print off documents and I am having problems…

Customer Question
I am trying to...

I am trying to print off documents and I am having problems setting up printer instructions

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Direct from my internet connection

Technician's Assistant: When did you last update the printer driver software?

I can't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The instructions on the printer are the problem. I just need to be able to print off documents both from my computer and when I place documents on the printer screen to print.

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
3/20/2018
Technician: Richard, Technician replied 6 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,260
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to print? What error do you get?

Please let me know

Thank you

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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