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My brotherMFC-J64620dw will not print from my computer

Customer Question
My brotherMFC-J64620dw will not...

My brotherMFC-J64620dw will not print from my computer windows 7

Technician's Assistant: What's the brand and model of your printer?

Bother MFC-j6420DW

Technician's Assistant: How long has this been going on with your printer?

About a week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I do not know how to do that

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
3/20/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,566
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
error message in print que
Windows 7
Yes I can copy and scan
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

Thank you. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

Do you see if there is a cable connected from the printer to the computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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