Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I keep getting replace toner error message. I have replaced…

Customer Question
I keep getting replace...

I keep getting replace toner error message. I have replaced the toner.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

3 months

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 20 minutes by:
3/20/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Samsung Xpress C480FW printer, which I've had for
I have a Samsung Xpress C480FW printer, which I've had for several years. I replaced the yellow toner cartridge about 4 months ago and it's been working fine, then yesterday all of a sudden it's telli… read more
Harry
Harry
Engineer
2,577 satisfied customers
I emptied the waste toner and it keep giving me an error
I emptied the waste toner and it keep giving me an error message. it's a cannon c3325i I don't know what to do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I keep getting an error that one or more toner cart are not
I keep getting an error that one or more toner cart are not detected. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My DCP-L25400W just stopped printing and is asking me to
My DCP-L25400W just stopped printing and is asking me to replace toner. Toner is fine, but it still gives me the message and will not print. Any ideas? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Our MFC-L2740DW seems to have a sensor issue related to
Our MFC-L2740DW seems to have a sensor issue related to toner. We put new Toner in and within a week or so we cannot print as an error message appears that we need new toner. We are using Brother Tone… read more
Alex Lako
Alex Lako
JustAnswer Expert
Electronics Engineering Technologist
33 satisfied customers
Brother HL4150CDN quick recognizing all printer cartridges.
Brother HL4150CDN quick recognizing all printer cartridges. The drum is less than 2 months old, the toner cartridges are installed correctly, they are not empty, they are genuine, do not suggest these… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
PRINTER - MFC-9840CDW A few months ago, toner life end for
PRINTER - MFC-9840CDW A few months ago, toner life end for a magenta cartridge. Replaced as usual. 3-4 days later...toner low for the new cartridge....took it out and rolled it back and forth to make … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hello, I have a MFC 7820N and I keep getting a message "drum
Hello, I have a MFC 7820N and I keep getting a message "drum error remove drum slid blue tab back and forth several time, return to arrow and put back in." I have done this and i replaced the toner an… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Brother HL 4040-CN color laser printer. I keep getting
I have a Brother HL 4040-CN color laser printer. I keep getting error message, Print Unable 32. I have cleaned out the unit with compressed air, replaced the cartridge carrier, replaced the used toner… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
MyOkidata C7200 shows alternating Yellow toner sener error/black
MyOkidata C7200 shows alternating Yellow toner sener error/black toner sener error. Printer was printing very poorly I have replace the both image drum unit (they need to be anyway) and new toner cart… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
HI I HAVE A OKIDATA C5500 . IT REPORTS : REPLACE IMAGE DRUM
HI I HAVE A OKIDATA C5500 . IT REPORTS : REPLACE IMAGE DRUM IN THE MESSAGE WINDOW BUT WE ABSOLUTELY NEED TO PRINT SOMETHING. THE PRINTER WILL NOT GO ONLINE. IS THERE A WAY TO FORCE IT ONLINE. ARE THES… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
Brother MFC-9440 Print Unable 2A. I have read that this means
Brother MFC-9440 Print Unable 2A. I have read that this means a fuser problem and also read that it could be the waste toner bin. I have cleaned the printer, examined the waste toner (which is only ab… read more
mr.printer
mr.printer
Laser Printer Technician
14 satisfied customers
I replaced the black Toner Cartridge and get an Error Message
I replaced the black Toner Cartridge and get an Error Message "put black toner cartridge back in" I tried several times and keep on getting the same error message… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
installed new drum and toner cartridge and keep getting error
installed new drum and toner cartridge and keep getting error message on brother mfc 7340 saying "toner life end replace toner cartridge". Is there a reset button?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
We have a Brother mfc-9840cdw printer. We are getting an error
We have a Brother mfc-9840cdw printer. We are getting an error message: Drum Error - push slider green tab on each of the color units... We have done this a few times after recently replacing a tonor … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Brother MFC-9120CN. I keep getting error Drum Error.
I have a Brother MFC-9120CN. I keep getting error Drum Error. I have tried toslide the green tabs back & forth on all cartridges. That didnt help. Ive only had the printer for 4 months. Can you help m… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Despite having not long ago having just replaced the Black
Despite having not long ago having just replaced the Black toner I keep getting an error message which says "Black toner Error "and the printer stops. The only way it will work again is for me to turn… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
176 satisfied customers
printer HL 2140 I have replaced the toner but I keep getting
printer HL 2140 I have replaced the toner but I keep getting a message to clean the corona wire. I have done it but I keep getting same message. I also get a toner light on the unit but not a drum lig… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x