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CANNOT GET PRINTER TO PRINT. WIRELESS. PRINTER HAS NOT BEEN…

Customer Question
CANNOT GET PRINTER TO...

CANNOT GET PRINTER TO PRINT

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

WIRELESS

Technician's Assistant: When did you last update the printer driver software?

PRINTER HAS NOT BEEN USED IN SEVERAL MONTHS

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/19/2018
Technician: Jason Jones, Technician replied 5 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,476
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

As it stands, is the printer still connected to the wireless signal or do we need to do that first?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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