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The 5000N is showing error Code 57.1. I have cycled the

Customer Question
Hello, the 5000N...

Hello, the 5000N is showing error Code 57.1. I have cycled the power on off several times.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Displays error code after initializing - won't allow printing at all.

Technician's Assistant: When did you last update the printer driver software?

Not a clue, is a company printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: Printers
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Answered in 1 hour by:
3/19/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
still need help, can u email to me ideas of what to do? I am heading home now.
Technician: Harry, Engineer replied 3 months ago

The 57.1 error can indicate a failure of the main motor mechanism as well as fan malfunction.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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