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Offocejet pro 6835 - black will not print-changed cartriges…

Customer Question
Offocejet pro 6835 -...

Offocejet pro 6835 - black will not print-changed cartriges and ran diagnostics from hp online and only the color will print.

Technician's Assistant: Is this the first time you've had to change the ink for your OfficeJet?

No

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. yes I can.

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
3/19/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
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