Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have HP Office Jet Pro 8710. I need to send a fax. I load…

Customer Question
I have HP Office...

I have HP Office Jet Pro 8710. I need to send a fax. I load the sheets in the feeder, dial the #, and hear the phone do the dialling, but that is it. The papers do not feed. Maybe i do not have it hooked up properly. This is the first time I have tried to send a fax. I have been waiting to speak to a tech person for about 10 minuets.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Printing and copying are working fine. I have not used the printer for scanning so I do not know if it is working. Could use some help to learn to scan.

Technician's Assistant: When did this fax issue begin?

As I said, this is the first time I have tried to use it to fax.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Maybe I do not have it hooked up properly. I got a message when I tried to troubleshoot that the phone line is not hooked up the printer, i have a good dial tone.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 25 minutes by:
3/19/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I hooked it up. It is receiving faxes but when I send a fax,
I hooked it up. It is receiving faxes but when I send a fax, I get a strange … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I can't seem to send a fax. Today it is the first time I
today it is the first time I have tried to send a fax … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I can send a fax, but I cannot receive any fax on my Brother
I can send a fax, but I cannot receive any fax on my Brother Intellifax 2820. I asked my sister to fax me something, but nothing came through. It only rings like a fax is coming through, but it does n… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have a Canon 3450 image class printer/FAX. It receives FAXes,
I have a Canon 3450 image class printer/FAX. It receives FAXes, but it will not FAX out. The feeder works properly and it dials, and I can hear it connect to the receiving FAX. Then nothing happens. T… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I havea brother fax mfc-7220 and i can send faxes, copy sheets
I havea brother fax mfc-7220 and i can send faxes, copy sheets but faxes sent to me are not coming through, the machine rings and starts up getting ready to recieve a fax but nothing comes through.The… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Brother Fax 2820 - This is a phone fax for Totem Pharmacy &
Brother Fax 2820 - This is a phone fax for Totem Pharmacy & is stuck on receiving. We are unable to receive 'phone calls or make any 'phone calls. Please help at your earliest convenience. My mobile i… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
THE COPIES I FAX ARE COMING OUT BLACK; INCOMING FAXES ARE FINE;
THE COPIES I FAX ARE COMING OUT BLACK; INCOMING FAXES ARE FINE; I CHANGED THE DRUM BUT THAT DIDN'T SOLVE IT… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Brother fax 2820 I have a 1739 digital answering system (at&t)
Brother fax 2820 I have a 1739 digital answering system (at&t) hooked up to machine and in external TAD mode however it will not receive faxes on its own---only receives them when I push start-- whats… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
i have a mfc7420 and I cannot receive faxes. I can send faxes,
i have a mfc7420 and I cannot receive faxes. I can send faxes, and print but cannot receive faxes. I had this problem before and it required a quick fix, and the problem was resolved on the phone. Can… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Brother MFC-5440CN printer/copier/fax. It was working
I have a Brother MFC-5440CN printer/copier/fax. It was working fine for about 3 years. Today I have got a problem: when I send a fax, there is no answer of the fax of the receiving person. Nor does he… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I just moved my fax machine today and it doesnt seem to be
I just moved my fax machine today and it doesn't seem to be receiving faxes. I can send. I have a dial tone. Suggestions????… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have a brother 2820. I have a separate answer phone, but
I have a brother 2820. I have a separate answer phone, but for some reason brother is not picking up faxes. I have a dual line. Have it set on Ext TAD, ring delay on 2 and fax detect on… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
FAX-2820 Just purchased. Question, incoming calls intermittently
FAX-2820 Just purchased. Question, incoming calls intermittently hear screaching sound and no rings. Don't want to turn auto fax answer off, any solution? Paul… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
We have a intellifax 2820 that is not recieving faxes, this
We have a intellifax 2820 that is not recieving faxes, this problem just started today & we've lost the book… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
We have a Brother FAX machine--2820. It can send faxes out
We have a Brother FAX machine--2820. It can send faxes out very well. However, the machine will not receive faxes. Can you help determine the cause?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Brother fax 2820. When recieving a fax it aks for you to redail
Brother fax 2820. When recieving a fax it aks for you to redail the number and hit the pound key. wiil not recieve a fax… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have set the Receive Mode to Fax Only so it should receive
I have set the Receive Mode to Fax Only so it should receive the fax automatically right? It rings and rings and rings. should I turn OFF the EASY RECEIVE? Cannot seem to use the fax/tel mode and rece… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a brother mfc 7220 (printer, fax, phone) that still
I have a brother mfc 7220 (printer, fax, phone) that still prints but does not work in fax mode. When I try to send a fax, the dial tone is almost inaudible and the system tries to connect and eventua… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x