Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Have a new Canon NX490 and am trying to connect to my

Customer Question
Have a new Canon...

Have a new Canon NX490 and am trying to connect to my computer. (iMac. operating system El Capitan 10.11.6)

Technician's Assistant: How long has this been going on with your NX490?

Printer is new today. I am trying to install it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Connecting via wireless lan

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/19/2018
Technician: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,583
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Have you already connected the printer to your wireless network? This is usually accomplished by using the buttons and small screen on the printer itself (not your computer)

NOTE: To reply to me, please type your message in the box below and click the button to send.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I did not agree to the $33 arrangement. I understand that my $5 can be refunded. As well as the $33, that is a mistake. Isent an immediate email that I did not want to pursue this service.
Thank you.
Customer reply replied 4 months ago
No! My “device” is not connected. Please refund my $38.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Canon pima printer, and my computer is an IMac.
I have a Canon pima printer, and my computer is an IMac. When I put the Canon disc in my IMAC, I got a message that the printer doesn't work with Apple computers. What can I do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My good old HP LaserJet 1320n will no longer print from my
My good old HP LaserJet 1320n will no longer print from my iMac with MacOs 10.11.6 (El Capitan). … read more
Harry
Harry
2,046 satisfied customers
I Have a pixma pro 9000 and runing OS X El Capitan 10.11.6.
I Have a pixma pro 9000 and runing OS X El Capitan 10.11.6. It doesnt seem to be compatible. What can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have an Epson Stylus Photo RX620 all-in-one. I updated my
I have an Epson Stylus Photo RX620 all-in-one. I updated my MacBook Pro to OSX El Capitan v. 10.11.6 and now the scanner does not work. Do I need to update printer driver? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Trying to install a Cannon MG 2525 printer. I have inserted
Trying to install a Cannon MG 2525 printer. I have inserted the disk but it is not clear how to download the software onto my computer - a Mac desk top … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have an older Canon, MX310, that has performed flawlessly
Hello. I have an older Canon, MX310, that has performed flawlessly for years. I bought it with my IMac in 2008. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't connect it to print from my MacBook Pro. It
I can't connect it to print from my MacBook Pro. It currently is running el capitan … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have new ink cartridges in MFC-J6710DW Brothers Printer.
I have new ink cartridges in MFC-J6710DW Brothers Printer. When in print mode, the results give a weak print or almost no print when using. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I am trying to connect an Epson Stylus NX230 to my mac
I am trying to connect an Epson Stylus NX230 to my mac computer OS X El Capitan 10.11.6. I have my printer plugged into power and to my computer via USB. I hit the wifi button but the only light comin… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have a Canon MP990 multifunction printer/ scanner. I have
I have a Canon MP990 multifunction printer/ scanner. I have problems in the past with error code 300, losing contact with the printer via wireless. ( Our wireless signal is just fine all over the hous… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have tried setting up my new printer MX492 to my MacBook
I have tried setting up my new printer MX492 to my MacBook Pro with a wireless router. I keep getting error code 300. What am I doing wrong? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
On or about 12/8/16 I contacted Tech Support Rep. He gave a
Hello John: On or about 12/8/16 I contacted George Tech Support Rep. He gave a link to download My Image Garden for my Canon printer. Pima MG7120 - SN ADJM08145. Download and install failed. Printer w… read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
It won't print; it has power but when I attach it to my
It won't print; it has power but when I attach it to my computer, a screen message says 'The disc you inserted was not readable by this computer; is that part of the problem of my not being able to pr… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Do you work with installing Epson printers? Epson TM-T88V
Hi! Do you work with installing Epson printers? JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model? Customer: Epson TM-T88V I'm installing on a mac JA: What kin… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I recently moved and had to purchase a new Netgear Router
I recently moved and had to purchase a new Netgear Router and my MX860 cannot print wirelessly with my iMac as it had in the past. I need help to have it print wirelessly. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a new IMAC and my cannon printer is older. MP970
I have a new IMAC and my cannon printer is older. MP970 series … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Is a Canon printer PIXMA MG3620 compatible with a Mac mini
is a Canon printer PIXMA MG3620 compatible with a Mac mini OS X El Capitan version 10.11.6 ? We purchased an MG3620 printer on the advice of a salesperson who maintained that it would be compatible wi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Canon Pixma MP460 printer that won't install with
I have a Canon Pixma MP460 printer that won't install with my new iMac OS El Capitan 10.11! I used it for six years on my older iMac OS 10 .4.11 and it worked beautifully! My Grandson down loaded the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x