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I think there is a paper jam and I don't know how to find…

Customer Question
I think there is...

I think there is a paper jam and I don't know how to find the paper that is stuck.

Technician's Assistant: What's the brand and model of your printer?

Brother HL 2035

Technician's Assistant: How long has this been going on with your Brother printer?

It happened last night as well, but my husband was able to remove the paper. I think the printer needs cleaned as well.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The need for a cleaning and the paper jam which keeps the printer from working are the two issues.

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
3/19/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the below link for the instructions to clear and resolve paper jam messages on your model printer:

http://support.brother.com/g/b/faqend.aspx?c=as_ot&lang=en&prod=hl2035_as&ftype3=1969&faqid=faq00000026_016

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 3 months ago
My printer needed to have the drum replaced, so I took it for service.
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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