Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Epson Stylus NX430 will copy but will not print. I'm

Customer Question
My Epson Stylus NX430...

My Epson Stylus NX430 will copy but will not print

Technician's Assistant: What kind of computer or device are you printing from?

I'm printing from an old Gateway laptop with Windows 10

Technician's Assistant: How long has this been going on with your Stylus?

Not sure. I don't use it on a regular basis

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A few months ago. I have checked for updates on the printer and everything checks out as current

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/19/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.
Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
I use a USB cable. When I try to print, paper is fed through the printer and it sounds as if it is printing but it does not print. I do not want to spend any more money on this issue. Please tell me what I need to do to correct this without remotely connecting to my computer at a charge of $39.
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message. When inserting the cartridges back, make sure you insert the black cartridge first.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
This did not work.
Customer reply replied 4 months ago
I have new information. I was trying to print a black and white document. When I printed something in color, it printed verything except the black text.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
6,642 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,642 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
New windows 10 pc cannot connect to Epson stylus nx430.
new windows 10 pc cannot connect to Epson stylus nx430 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Was working fine until several days ago. it will print a
was working fine until several days ago. it will print a test page but not pdf or word document. lost my event manager when I had to reinstall windows 10 … read more
Moses C
Moses C
Bsc
775 satisfied customers
Pearl. Epson NX430 prints fine with USB and wifi was working
Hello, Pearl. Epson NX430 prints fine with USB and wifi was working until today. Wifi shows it's connected but printer does not respond. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,642 satisfied customers
I have a HP laptop and an Epson Stylus CX8400 series. Is
Hi,I have a HP laptop and an Epson Stylus CX8400 series. Is there anyway that I can get the Epson to print from my laptop. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its a Stylus NX430 and it will make copies and the nozzle
Hi there. Its a Stylus NX430 and it will make copies and the nozzle check is fine, but will not print when hard wired to a computer... … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Epson stylus NX430 and every time i hit print, it
i have an Epson stylus NX430 and every time i hit print, it begins the process, but won't grab the paper, even though there is paper in the holder. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I am trying to install an Epson stylus fax series to my
I am trying to install an Epson stylus fax series to my computer. I do not know where to get a printer driver … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an epson R1900 printer, about a month ago, it started
I have an epson R1900 printer, about a month ago, it started printing my files/images an inch too late, resulting in running out of paper before the print job is done. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Printer NX300 worked great until I downloaded another Systm
Printer NX300 worked great until I downloaded another Systm 10 update. I there another driver available? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Epson NX430, windows 10... reinstalled all the printer
Epson NX430, windows 10... reinstalled all the printer software with a clean install... Epson scan will not run on the computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
XMy epsonNX430 was accidentally from my Mac air and when I
xMy epsonNX430 was accidentally from my Mac air and when I tried to add it apple says the software is not available … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
We have an Epson stylus nx430 It will only print some of the
We have an Epson stylus nx430 It will only print some of the info on a page. I tried cleaning the print head, didn't help at all … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Trying to print from chromebook. Printer has had firmware
trying to print from chromebook. Printer has had firmware update and is registered for cloud printing. Is loaded as a printer on my chromebook. Printer is receiving and printing pages but they come ou… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Xp-430. Why can't I print 4x6 photo's from my printer? The
xp-430. Why can't I print 4x6 photo's from my printer? The printer prints out only part of the photo… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
My Epson Stylus NX430 won't accept the new printer
My Epson Stylus NX430 won't accept the new printer cartridges I just put in. They are the right cartridges. I keep putting them in and taking them out as suggested. But it keeps saying it doesn't reco… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
when I print photos on my Epson Stylus NX 430 I get gyeyish
when I print photos on my Epson Stylus NX 430 I get gyeyish line across bottom of picture I don't when I copy documents. Have cleaned and checked nozzle cleaned head aligned head downloaded new firmwa… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Can I find an app for iPad 2 Airprint for a BX625FWD - we bought
Can I find an app for iPad 2 Airprint for a BX625FWD - we bought this in November, and now want to use it with iPad, Apple Mac and MacBook… read more
James W
James W
Account Executive
Bachelor\u0027s Degree
2,986 satisfied customers
What to do if Epson Stylus NX430 printer is not printing?
My Epson Stylus NX430 printer will not print. This printer worked very well for about 3 weeks after purchase and now will not print at all, not even a test page. What do I need to do now? This may hel… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x