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Put in new cartridge No says cant print. Envoy 4520

Customer Question
Put in new cartridge...

Put in new cartridge No says cant print.

Technician's Assistant: What's the model of your printer?

Envoy 4520

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/19/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,199
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin, Printer and Office Equip. Specialist
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