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We have a KM Accurio C-2060. It is showing an error code…

Customer Question
Hi, we have a...

Hi, we have a KM Accurio C-2060. It is showing an error code C5401. What does that mean exactly?

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes, we have restarted the machine several times. Should we change jobs?

Technician's Assistant: When did you last update the printer driver software?

I am not certain. Is that related to the C-5401 code?

Submitted: 4 months ago.Category: Printers
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Answered in 4 hours by:
3/19/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
we have a KM Accurio C-2060. It is showing an error code C5401. What does that mean exactly?
I thought that you folks would have been more prompt in getting back to us.
Technician: Harry, Engineer replied 4 months ago

Code

C-5401

Description

OS error
- There occurs an OS error with the engine control section in the printer control board (PRCB).

Causes

Printer control board (PRCB)

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Customer reply replied 4 months ago
what is the answer to why that is malfunctioning?
Technician: Harry, Engineer replied 4 months ago

That is a very loaded question -- I cannot tell you why it has started to malfunction except that the PRCB needs to be replaced.

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Customer reply replied 4 months ago
That, I believe, is not a loaded question Harry. And you are certain that the board needs to be replaced?
Technician: Harry, Engineer replied 4 months ago

Yes

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