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I am trying to download software for an epson printer on…

Customer Question
I am trying to...

I am trying to download software for an epson printer on line. It asks for my apple password ***** will not accept it. I then made a new passcode but it will not accept it.

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Years ago

Submitted: 4 months ago.Category: Printers
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Answered in 3 minutes by:
3/19/2018
Technician: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.

Did you try to enter you apple login id and password.

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Customer reply replied 4 months ago
No -just the password.
Customer reply replied 4 months ago
I do not want an expert to install my Epson software. I want to do it myself.
Customer reply replied 4 months ago
Should I try and install the epson software now with the new apple passcode?
Technician: Moses C, Computer Hardware Engineer replied 4 months ago

If you reset the Apple id and you are able to login fine to your computer then yes you can try downloading and installing the printer driver.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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