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Won't print full color, ink levels are fine. Epson et-3600,

Customer Question
Won't print full color...

Won't print full color, ink levels are fine

Technician's Assistant: What's the brand and model of your printer?

Epson et-3600, less than six months old, used very little, less than 10 prints/week

Technician's Assistant: How long has this been going on with your ET-3600?

Four days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last week

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
3/19/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,997
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try cleaning the printhead two or three times by following the instructions in the link below.

https://files.support.epson.com/docid/cpd5/cpd51420/source/printers/source/ink_functions/tasks/et4500_4550/cleaning_head_lcd_et4500_4550.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,997
6,997 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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