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Our samsung c1860fw copy function outputs reduced size of…

Customer Question
Our samsung c1860fw copy...

Our samsung c1860fw copy function outputs reduced size of document

Technician's Assistant: What kind of computer or device are you printing from?

Not printing: copying

Technician's Assistant: How long has this been going on with your C1860FW?

Just begun

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

We are NOT printing; we are using the copy function: place original in feeder and press Start to copy

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only that print function is working correctly

Submitted: 4 months ago.Category: Printers
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Answered in 1 hour by:
3/19/2018
Technician: Orlando, Computer Hardware Engineer replied 4 months ago
Orlando
Orlando, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1
Experience: A+ MCP MCTS
Verified

Did anything change on the machine, from a settings perspective? Is the printer/copier connected to a computer?

If the machine is connected to a printer, was there any software installed on the PC?

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Technician: Orlando, Computer Hardware Engineer replied 4 months ago

The following steps will help you adjust the copy settings, try changing the default size.

  • Press (copy) > (Menu) > Copy Feature on the control panel.

    Or (Menu) > Copy Feature on the control panel.

  • Or press Setup > Machine Setup > Next > Default Setting > Copy Default on the touch screen.

  • Or press Copy > select the menu item you want on the touchscreen.

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