Printer repair questions? Ask IT technicians for answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
These are available via my link below
Can you replace the ink in the printer, tell me if it then prints please
Do you still have the old ones with you?
ok, please do this.
It should not effect the counter as it knows they are the same ones.
Yes it looks to be the printhead or a faulty cartridge, but have you tried printing from a different computer?
You can only test it by ruling everything out.
Connect the laptop tomorrow and see if that works as it rules this out.
I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
What happens when you try to install the driver?
ok, can you try to install it on a different computer, does it install on that?
Hi there Murray
I am sorry, for some reason the response did not show in my list.
But the agreement was to try to install it on another machine, this I need you to do please