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I have an 2540 printer/scanner/copier i have not used the…

Customer Question
Good afternoon. i have...

Good afternoon. i have an 2540 printer/scanner/copier i have not used the equipment for a long time and moved house. today i want to copy however find that the generic color cartridge has leaked. I tried to clean the electronic component and bought new cartridge. still it does not work, the black print light is off (good sign i assume) however the color light is blinking (the left one?)

Technician's Assistant: Is there an error code on your printer when you try to scan?

The light below the Wifi is off as well no error code

Technician's Assistant: When did you last update the printer driver software?

A few years ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This was my spare printer

Submitted: 3 months ago.Category: Printers
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Answered in 4 hours by:
3/19/2018
Technician: Electronics Pete, Engineer replied 3 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,151
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 3 months ago

If the printer has not been used in some time but ink was left inside it then it will need a thorough cleaning out using cleaning solvents to remove the dried and leaked ink before it can be used again.

The internal ink tubes in the printhead may also be blocked - cleaning these out is a very time-consuming process and requires stripping the printhead down.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 20,151
20,151 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

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