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I cannot print full page from photos. Wirelessly. About 2or3…

I cannot print full...

I cannot print full page from photos

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

About 2or3 months

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It prints fine from my wife samsung

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Answered in 8 hours by:
3/19/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,600
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to print?

Please let me know

Thank you

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,600
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Customer reply replied 1 month ago
When I bring up a photo to screen shot text and go to print the preview only shows and prints 1/4 page on my wife Samsung it print full page

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 1 month ago
This is an iPad. Email: ***@******.***. Password *****

On the iPad hold the home and power buttons until you see an apple logo then release.

Then let the iPad restart and try to print

Let me know the results please

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Customer reply replied 1 month ago
It only printed 1/4 page

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 1 month ago
The printer works on Samsung galaxy and has worked in past on iPad do you still want me to unplug the printer

yes

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Customer reply replied 1 month ago
It is unpluged

ok

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Customer reply replied 1 month ago
Plug back in
Customer reply replied 1 month ago
Are you still there

yes.. I am still waiting for you to tell me the results.. will you be telling me the results?

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Customer reply replied 1 month ago
Am I supposed to try print
Customer reply replied 1 month ago
Still 1/4 page

yes.. as requested

connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 1 month ago
Did you get that it still prints 1/4 page

I saw you ask if you are suppose to try and print, which was the case...

On the iPad go to settings, general, reset, reset settings

Then try to print and let me know the results

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Customer reply replied 1 month ago
Still the same

Which app are you printing from?

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Customer reply replied 1 month ago
Photo

print from another app and tell me if it works ok

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Customer reply replied 1 month ago
Looks like it prints from different ap

When printing, Swipe left on the bottom menu to reveal the print option and choose full size there

Let me know how you go please

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Customer reply replied 1 month ago
I do not see how to swipe left it doesn’t show

When you are on the page where you are selecting the printer to print to, it is on this page please you swipe to view the printer options.

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Customer reply replied 1 month ago
I do not see that option

What options are you seeing?

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Customer reply replied 1 month ago
Copy print convert to pdf etc

yes, select print, then tell me the options you see

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Customer reply replied 1 month ago
No options it just goes to my printer. Color black on y options
Customer reply replied 1 month ago
I am out of Tim can I call you this afternoon

yes message me when you are back please

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Customer reply replied 1 month ago
Hello Richard. Is this a good time or I could do it earlier tomorrow

I am available now if you can

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Customer reply replied 1 month ago
Hello richarRichard I have a bout an hour

Can you get to print options like this windows?

https://support.hp.com/doc-images/988/c05404809.jpg

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Customer reply replied 1 month ago
I don’t think so I will check
Customer reply replied 1 month ago
I only have. Copy. Black and white

Use a different photo app please and tell me the options you then see

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Customer reply replied 1 month ago
How do you get different photo ap

You can choose any from the app store and install it, then open and try to print with it

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Customer reply replied 1 month ago
I went to google print and it does the same
Customer reply replied 1 month ago
Out of time will get back later today what are your hours
Customer reply replied 1 month ago
Hello Richard I can do a couple hours if needed to solve my printing problem
Customer reply replied 1 month ago
Hello Richard I would like to resolve my printing issue soon thanks

We will need to do a full reset of the device, first backup any data from it you wish to keep

Then go to settings, general, reset, erase all content and reset settings (this removes everything from it)

Then set it up again and tell me how it then functions please

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Customer reply replied 1 month ago
How do I do the back up. Also it is only from photos that their is a printing problem

What data do you need to backup?

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Customer reply replied 1 month ago
Every thing on this tablet and that is a bunch. If I do a total reset

Please follow the steps here to perform the backup

https://www.imore.com/how-back-your-iphone-or-ipad

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Customer reply replied 1 month ago
This is going to take a while to figure out I will get back to you
Customer reply replied 25 days ago
Hello Richard I am ready to finish solving the printing problem as soon as we can thanks
Customer reply replied 25 days ago
Did you get my message

yes.. last instructions where for you to reset your device, you do this yet?

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Customer reply replied 24 days ago
Richard I can talk now

ylast instructions where for you to reset your device, you do this yet?

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Customer reply replied 24 days ago
What was that to accomplish. Also I can hardly read on my phone

will need to do a full reset of the device, first backup any data from it you wish to keep

Then go to settings, general, reset, erase all content and reset settings (this removes everything from it)

Then set it up again and tell me how it then functions please

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Customer reply replied 24 days ago
I am not sure how to back up and be comfortable that I will not lose something
Will this fix the glitch in iOS 11 up date it seems to be a common problem. Seems it should be easier fix as it is apple problem. Not have to try as many things as you have already suggested

Yes I gave you the instructions to do this, you replied

his is going to take a while to figure out I will get back to you

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Customer reply replied 24 days ago
Still trying to be sufre
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,600
44,600 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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