Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a workforce 3620. When I try to copy something forma…

Customer Question
I have a workforce...

I have a workforce 3620. When I try to copy something forma he document feeder or the flatbed, It will put out a partial image. Has happened ever since I updated the firmware.

Technician's Assistant: What kind of computer or device are you printing from?

Mac OSX

Technician's Assistant: How long has this been going on with your WorkForce?

Since I updated the firmware about 3 months ago. Also it is the copier part that is not working, not the printing.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 hours by:
3/19/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Technician: Richard, Technician replied 4 months ago

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a 3620 and I am trying g to copy a letter size
I have a 3620 and I am trying g to copy a letter size document. I put the document on the glass, select copy, select letter size, select psper cassette, push copy and I get an error message that the p… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
Why does my epson wF 3620 only print the 2nd page of a 2
Why does my epson wF 3620 only print the 2nd page of a 2 page document? … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
It receives documents either wirelessly or via USB and
It receives documents either wirelessly or via USB and sounds and acts like its printing but nothing is printed on the paper after it comes through the feeder … read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
My Hp Officejet 5740 wont make copies.. About a year old.
Not sure, it been happening for two weeks. Weirdly I can still print, but can't make copies... … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Hp 5600 copy has vertical light print side t on right side
hp 5600 copy has vertical light print side t on right side about 3 in. from right … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
IS IT POSSIBLE TO DO A CONTINUOUS FEED COPYING ON THE MG6150
IS IT POSSIBLE TO DO A CONTINUOUS FEED COPYING ON THE MG6150 CANON PRINTER? I WANT TO COPY 15 PAGES CONTINUOUSLY, WITHOUT HAVING TO COPY THEM 1 PAGE AT 1 TIME - IS THIS POSSIBLE ON THIS MODEL PRINTER … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Re: hp Officejet Pro 8500. My unit is almost 2 years old and
Re: hp Officejet Pro 8500. My unit is almost 2 years old and has done this since new: If I put 5,6,7 or 8 pages in top tray -to be copied, multiple pages are grabbed and pulled thru. I found that (som… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Brother mfc-7360n connected to windows 7 and windows xp (2
Brother mfc-7360n connected to windows 7 and windows xp (2 computers). getting about 10 black lines running vertically on copies.… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I have a Dell948 all in one printer that is having problems.
I have a Dell948 all in one printer that is having problems. There is a 1" long black line that prints completely down the middle of the page. It does not do that from the computer, only when I copy. … read more
dennish1274
dennish1274
I.T. Administrator
Vocational, Technical or Trade Scho
57 satisfied customers
The documet feeder on our tosiba copier isnt working. Even
The documet feeder on our tosiba copier isn't working. Even when we put papers to scan or copy in the document feeder, the glass scanner turns on, causing us to scan each individual page. It's like th… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
my toshiba e studio 280 copier is copying with white lines
my toshiba e studio 280 copier is copying with white lines across the middle of the page, not a heavy use copier and toner cartridge replace a few months back, guessing about 5000 copies made since th… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Have a Canon Copier ImageClass6530, status - check document
Have a Canon Copier ImageClass6530, status: - "check document" error, red error light on - indicating adf jam - no paper or foreign items in paper path(s) anywhere - copy & scan functions (or anything… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Canon pc-941 copy machine. When I run a copy the page
I have a Canon pc-941 copy machine. When I run a copy the page is almost black and the document image is repeated three times. Is there a cleaning procedure other than using the little brush to clean … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a HP Officejet 6500 "All in one". Recently, as Ive
I have a HP Officejet 6500 "All in one". Recently, as I've scanned a few documents, and a line appears on the scanned copy. In the old days, a drop of liquid paper was on the glass, but my glass is cl… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My HP Deskjet F380 All-in-One does not scan. It quit following
My HP Deskjet F380 All-in-One does not scan. It quit following the upgrade of my iMac to Snow Leopard 10.62. I already went through the solution for 10.4 and it still does not scan. The HP error messa… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
HP 8500 all in one is producing set, constant, verticle lines
HP 8500 all in one is producing set, constant, verticle lines on COPY and SCAN but ONLY when used with document feeder. How do I access components to clean, or is there another issue? Unit has less th… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an HP Officjet 7310xi 3 in 1 machine. When I try to
I have an HP Officjet 7310xi 3 in 1 machine. When I try to fax a document using the document feeder, the scanner light on the flat bed shoots out uncontrolably making a zzzzzzzzzz sound and the machin… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
I have a HP Laserjet M1319f MFP all in one printer/fax/copier/scanner.
I have a HP Laserjet M1319f MFP all in one printer/fax/copier/scanner. I tried to use my copier today and when I put in the paper to copy and hit the "copy" button, the screen says "copy pending" and … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x