Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am getting a message that print head missing, not

Customer Question
I am getting a...

I am getting a message that print head missing, not detected, incorrectly installed or incomplete

Technician's Assistant: What's the brand and model of your printer?

HP Officejet Pro 8620

Technician's Assistant: How long has this been going on with your OfficeJet?

2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

2 days ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I just want to use the printer.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 54 minutes by:
3/19/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am getting an error message that says: The print head
I am getting an error message that says: The print head appears to be missing, not detected or incorrectly installed. Turn off printer and turn back on. If persists, get help. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Hp 8610 message print head appears to be missing.....not
Hp 8610 message print head appears to be missing.....not detected or incorrectly installed … read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
My Officejet Pro 8620 will not print and is showing a
Hi, My Officejet Pro 8620 will not print and is showing a message "Missing or failed printhead … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My HP Officejet Pro #8620 printer quit. I contacted HP and
My HP Officejet Pro #8620 printer quit. I contacted HP and they tell me that I have much on my MacBook Pro computer that is not mine and this has caused the printer problem. Can you help me? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
I am getting a message that print head missing, not
I am getting a message that print head missing, not detected, incorrectly installed or incomplete … read more
Harry
Harry
Engineer
2,600 satisfied customers
I love my HP 8620, but every day I have trouble reconnecting
I love my HP 8620, but every day I have trouble reconnecting it to my home wireless. Can you help? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
The printhead appears to be missing, not detected or
The printhead appears to be missing, not detected or incorrectly installed. What should I do? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My printer is saying the printhead appears to be missing.
my printer is saying the printhead appears to be missing. Whaat is that … read more
Harry
Harry
Engineer
2,600 satisfied customers
Hp officejet pro 8620 it is following this printhead appears
hp officejet pro 8620 it is following this printhead appears to be missing not deterred , incorrectly installed ..Error code 0xc19a0023 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Have hp 8630 two tray printer. Was working great but today
Have hp 8630 two tray printer. Was working great but today will not print very well says in the window "The printhead appears to be missing, not detected, or incorrectly install. after a few trys the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Message: Ink system failure. the print head appears to be
Message: Ink system failure. the print head appears to be missing, not detected, or incorrectly installed. Printer stopped working; no apparent reason. Where or what is print head? Cartridges seem to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My HP Officejet 6600 has been working great until recently.
My HP Officejet 6600 has been working great until recently. Message on the printer reads missing / failed printhead. The printer head appears to be missing, not detected, or incorrectly installed. I h… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have an HP Officejet Pro 8620 printer a message says I
I have an HP Officejet Pro 8620 printer a message says I need to install the printer head. I have no idea what this means. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I received this message, "The printhead appears to be
I received this message, "The printhead appears to be missing, not detected, or incorrectly installed." … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My HP Pro 8620 will not print a legal size, landscape PDF
My HP Pro 8620 will not print a legal size, landscape PDF has imaged in the preview. It adds too much left margin cutting off columns on the left. Do I need a new driver? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I haven't used my BP officejet Pro 8600 for a couple of
I haven't used my BP officejet Pro 8600 for a couple of months. I am getting an error report that says my printhead is either missing, not detected, or installed incorrectly. I have removed the printh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a HP Officejet Pro 8620. I changed the cartridge a
I have a HP Officejet Pro 8620. I changed the cartridge a short while ago and now I get an error message . I have three documents quered to print. 1. How do I delete them? and 2. How do I get the prin… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
HP Support Team, I purchased a few months ago a HP Officejet
Hi HP Support Team, I purchased a few months ago a HP Officejet 7612. The unit worked well for the first two month but most recently we started to have issues with Ink cartridges and the printer head.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x