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The black is not printing, either with colour or by itself.

Customer Question
The black is not...

The black is not printing, either with colour or by itself. Probably blocked nozzle head or some reconfiguration needed????

Technician's Assistant: What's the brand and model of your printer?

Epson XP410

Technician's Assistant: How long has this been going on with your XP410?

Yesterday and today, just after I loaded it with a new magenta

Submitted: 6 months ago.Category: Printers
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Answered in 1 hour by:
3/19/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Please. Sorry I can't stay at the computer for long, full-time caring for invalid mother and injured husband. Needed to get mother to appointment, just got home.
Customer reply replied 6 months ago
Harry, haven't got that money on hand in account. Can you just tell me how to fix it through the Epsom home screen? Lesley
Customer reply replied 6 months ago
Please stop remote assistance, I don't have $55 in my account to pay. Lesley
Customer reply replied 6 months ago
Back again, Mum jusgt called for some assistance. What next?
Technician: Harry, Engineer replied 6 months ago

Have you tried a print head cleaning?

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Customer reply replied 6 months ago
Harry, two lots of $5 and two lots of $29 is pending coming out of my account. When I tried to get back to you yesterday afternoon, of course you had finished work and couldn't be contacted. I have received NO assistance from this site. What on earth is going on with the money? Last night I was desperate and phoned a friend. She told me to look up the EPSON XP410 manual free on the internet. My problem is solved.
Now you can assist, by telling me how I can reduce my payments to your company to only one instead of two!!!!!
Technician: Harry, Engineer replied 6 months ago

Call customer service at 1-***-***-****

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Customer reply replied 6 months ago
Harry, is that the number I contact to stop double payment 1(###) ###-#### Lesley
Technician: Harry, Engineer replied 6 months ago

Yes

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Customer reply replied 6 months ago
Thanks
Technician: Harry, Engineer replied 6 months ago

You're welcome

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Customer reply replied 6 months ago
Harry 1888(###) ###-####is not connected. I've tried twice. Do you have another number??? Lesley
Technician: Harry, Engineer replied 6 months ago

It sounds like you called 1-800 instead of 1-888

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Customer reply replied 6 months ago
No, I called 1888 because it is the US no AU
Technician: Harry, Engineer replied 6 months ago

Phone: 1800-679-634 (Australia)

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Customer reply replied 6 months ago
Thanks Harry, problem resolved. Lesley
Technician: Harry, Engineer replied 6 months ago

Great!

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