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I am getting a message that print head missing, not

I am getting a...

I am getting a message that print head missing, not detected, incorrectly installed or incomplete

Technician's Assistant: What's the brand and model of your printer?

HP Officejet Pro 8620

Technician's Assistant: How long has this been going on with your OfficeJet?

2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

2 days ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I just want to use the printer.

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Answered in 1 hour by:
3/19/2018
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I do, I am still getting the same message when I try to prinet

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 4 months ago
I am waiting on the 2 minutes.

OK thank you

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Customer reply replied 4 months ago
Harry, I am getting the same message

How old is the printer?

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Customer reply replied 4 months ago
2 years old

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Customer reply replied 4 months ago
Okay, thank you for your help.

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified
Harry and 87 other Printers Specialists are ready to help you
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Customer reply replied 4 months ago
Okay, I will
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Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,601
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