Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My printer HP6968. Will not accept a replace xl 920 black…

My printer HP6968. Will not...
My printer HP6968. Will not accept a replace xl 920 black cartridge. It displays an error to replace the black cartridge and no longer functions. It worked fine till I ran out of ink and replaced the cartridge. This is the second cartridge I purchased to be sure there wasn’t a cartridge problem
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 5 months ago
This is one question NOT two orders I’m not paying twice
Answered in 1 hour by:
3/19/2018
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 5 months ago
I can’t get past the error msg about reinstalling the black ink cartride

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Ask Your Own Printers Question
Customer reply replied 5 months ago
I still have the msg Is this something you can fix remotely or is it not worth it

No, ignore that automated offer.

How old is the printer?

Ask Your Own Printers Question
Customer reply replied 5 months ago
Less than one year

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement.

The good news is that your printer is still under warranty. Please call HP at 1-***-***-**** to start the warranty process.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified
Harry and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
2,828 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP Officejet 4620. The black is not printing
I have an HP Officejet 4620. The black is not printing correctly part of the printing on a line is either very light or not there. I have installed a new black cartridge and cleaned the print heads 1s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Lexmark X4850 was running fine 'til it ran out of black
My Lexmark X4850 was running fine 'til it ran out of black ink. I usually replace my cartridges with Lexmark ones. I usually use black #44. I saw that a Black 44 XL was available and figured it would … read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
My HP Officejet 6500A Plus, which I purchased new in April
My HP Officejet 6500A Plus, which I purchased new in April 2011, suddenly quit printing this morning out of a new HP Ink 920 Black cartridge. The pink, blue and yellow cartridges print very well. So I… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I purchase an HP Officejet 6500A Plus Computer last year, its
I purchase an HP Officejet 6500A Plus Computer last year, it's been working find until last week when I tried to print out a Email message, I check the ink status and the black ink was not showing any… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
What # printer ink cartridge do I get to replace the spent
What # printer ink cartridge do I get to replace the spent ones? Canan, Pixma, ser. # JUYA43801 # on control lid is MP490 No model # available Paul Sanders… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I purchased a high capacity XL cartridge (920 XL Black) for
I purchased a high capacity XL cartridge (920 XL Black) for my HP printer, and installed it according to the instructions. However, the black ink does not print on any of the documents I have tried. H… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hi I have a Brother MFC-490CW was all working fine the ink
Hi I have a Brother MFC-490CW was all working fine the ink ran out both two of the color and the black. When I replaced the cartridges and did a test print the printer ran and paper came out but there… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
Hello I have a Canon Pixm 250 series printer-USB002 the black
Hello I have a Canon Pixm 250 series printer-USB002 the black ink ran out I purchased another one and replaced the cartridge and I cannot print first message says: The remaining levels of some ink can… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My Lexmark 1200 would not print an envelope, otherwise was
My Lexmark 1200 would not print an envelope, otherwise was doing fine. So far I have, powered down, reloaded the Lexmark Disc, uninstalled and reinstalled. It still won't print a envelope but now will… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an hp officejet 65oo printer. The clours arenot printing
I have an hp officejet 65oo printer. The clours arenot printing right.They are faded yellow and green. Red does not even show. Ireplaced inferior paper with hp multipurpose as i had used before. I rec… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
HP officejet 6500 black ink print problems. I have used HP
HP officejet 6500 black ink print problems. I have used HP printers for years and they have worked great. But this 6500 is real pain. I have had it for several months and about 5 or 6 different times … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an officejet 6500 HP printer. It was printing fine
I have an officejet 6500 HP printer. It was printing fine until yesterday, when I replaced the ink cartridges. All the colors work fine, but the black will not print at all. I thought I had a faulty i… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have an HP Officejet 6500 printer that wont print anything
I have an HP Officejet 6500 printer that won't print anything when I ask for the black copy. When I print a color copy it does just fine. The color printing is working just fine. I've replaced the bla… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I just put 4 new HP 920 XL ink cartridges in my printer. I
I just put 4 new HP 920 XL ink cartridges in my printer. I printed about a dozen pictures, and then all of a sudden the pictures were coming out blurry and fuzzy and sticky. What do I do?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
mfc-490cw only prints in black & magenta - ran a nozzle test
mfc-490cw only prints in black & magenta - ran a nozzle test - just black & magenta blocks printed - changed the cartridges - no difference - ran a cleaning routine twice - no difference - inks are br… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Pixma MP150 Canon printer. I have connected it to
I have a Pixma MP150 Canon printer. I have connected it to my comuter but it is not responding to my request to print a page displayed on my computer. The Canon is displaying as follows: 1. On/Off lig… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I purchased a photosmart 564 black replacement cartridge (not
I purchased a photosmart 564 black replacement cartridge (not the XL) for my C6380 printer...but it is almost twice as wide as the one which came out and therefore doesn't fit in the far left position… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I am using an HP 6500 connected to MacBook Pro running OS Leopard
I am using an HP 6500 connected to MacBook Pro running OS Leopard. I have inserted the #99 Photo cartridge in the appropriate carrier but when I try to print I get the message that "the black cartridg… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x