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I have Canon Pixma MG5620 printer. I have gotten it jammed…

Customer Question
I have Canon...

I have Canon Pixma MG5620 printer. I have gotten it jammed up and I can't get it UNJAMED! I have telephoned Office Max and Best Buy and they do not do repairs. And I am at the Support Code 6000. What do I do now?

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

My Pixma is jammed up and displaying the 6000 Support Code. The One button is on, the blue round button is on, and the yellow triangular button is on.

Technician's Assistant: When did you last update the printer driver software?

I have never done so, and I also have mislaid the manual. Please, is there any other thing I can do?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. I have used this printer for several years with no trouble until now. I am an 85 year old lady and am very lax with computer knowledge. Can you recommend someone who can help me?

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I am going to close my computer now. I will check my email in a few hours, and off and on until I get a replay from you. Please help me get this problem solved. Thank you, ***** *****
Answered in 1 hour by:
3/19/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,908
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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11+ yrs experience, inkjets & lasers, from huge to portable

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