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I just purchased a Canon TS9020 printer and I am having

Customer Question
Hello! I just...

Hello! I just purchased a Canon TS9020 printer and I am having difficulty in getting it installed. Specifically, I'm still running Windows XP (I know, I know...dinosaur) on my computer and I'm wondering if that's the problem or if it's compatible? Thanks so much! :)

Technician's Assistant: How are you connecting to your TS9020: wirelessly or by USB?

I tried it with the USB, so far.

Technician's Assistant: When did you last update the printer driver software?

Well, I just tried to install the printer for the first time this AM , so I guess then....and I tried to download drivers for window XP but then my computer "wizard" said it couldn't detect the software.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so. I can run it wireless if that would be more successful. Thanks!

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/18/2018
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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