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It says it's in an error state. I haven't done that. My wifi…

Customer Question
It says it's in...

It says it's in an error state

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I haven't done that

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My wifi just changed

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
3/19/2018
Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.
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Customer reply replied 4 months ago
It is done
Technician: Suhasini Velu,
 replied 4 months ago

Kindly mention the model number of your printer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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