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My HP Laserjet MFP477 keeps prompting me to turn off and on,

Customer Question
My HP Laserjet MFP477...

My HP Laserjet MFP477 keeps prompting me to turn off and on, 59.FO Error. Have followed instructions. Keeps doing the same thing. Nothing works.

Technician's Assistant: What kind of computer or device are you printing from?

HP Laserjet Color MFP477.

Technician's Assistant: How long has this been going on with your LaserJet?

A few days. It worked fine befpre. Purchased June 2017.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Server and lapltop get automatic updates Windows 10.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just how to fix.

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/19/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
No. I do not need help. I discovered what was causing the problem and fixed it. Thanks anyway.
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