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I have an HP Officejet 8610 and I cannot scan. I get an

Customer Question
I have an HP...

I have an HP Officejet 8610 and I cannot scan. I get an error message that the OCR application is not installed.

Technician's Assistant: Is there an error code on your OfficeJet when you try to scan?

Yes. It says that the OCU application is not installed.

Technician's Assistant: When did you last update the printer driver software?

Several months ago

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/18/2018
Technician: Syseng, Engineer replied 6 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,065
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,065
8,065 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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