Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an HP Officejet 8610 and I cannot scan. I get an

Customer Question
I have an HP...

I have an HP Officejet 8610 and I cannot scan. I get an error message that the OCR application is not installed.

Technician's Assistant: Is there an error code on your OfficeJet when you try to scan?

Yes. It says that the OCU application is not installed.

Technician's Assistant: When did you last update the printer driver software?

Several months ago

Submitted: 1 month ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/18/2018
Technician: Syseng, Engineer replied 1 month ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,473
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

Ask Your Own Printers Question
Was this answer helpful?
Ask Syseng Your Own Question
Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,473
7,473 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

Syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Canon printer prints blank. I did once. I don't know what
My Canon printer prints blank JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: I did once JA: Have you tried wipi… read more
Harry
Harry
1,383 satisfied customers
I just bought a new iMac. It has no place for a disc, but I
I just bought a new iMac. It has no place for a disc, but I have an external disc drive. … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
How do I get an icon on my computer to run my PIXMA TS3100
How do I get an icon on my computer to run my PIXMA TS3100 printer ) … read more
Cris
Cris
60 satisfied customers
I am trying to send a e-mail by scanning it. I get nt s to
I am trying to send a e-mail by scanning it. I get nt s to e-mail, but does not give me the opportunity to put a name in. It come up desktop … read more
Harry
Harry
1,383 satisfied customers
My canon ts9120 doesn't want to scan wirelessly to my Mac
My canon ts9120 doesn't want to scan wirelessly to my Mac book. It prints from the device wirelessly. What do I do? … read more
Harry
Harry
1,383 satisfied customers
Ive made a print previously with my new MFC 7240 but now
Hi, 'Ive made a print previously with my new MFC 7240 but now even with the USB cord attached it's not printing but there is a copy in queue … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
My canon printer wont print the bottom of the page. Usb.
my canon printer wont print the bottom of the page … read more
Syseng
Syseng
Engineer
7,473 satisfied customers
I have LENOVO YOUGA 2 with Windows 10. My word processing is
I have LENOVO YOUGA 2 with Windows 10. My word processing is Word Perfect 3. My printer is HP ENVY 5540. How do I print envelopes? … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
33 satisfied customers
I have a ES400 scanner which I have used earlier today just
I have a ES400 scanner which I have used earlier today just fine, now power is off on it. Which button is the power button on the scanner … read more
Michael
Michael
CEO
Master\u0027s Degree
174 satisfied customers
Suddenly says paper jam and I cannot see pw tp clear
suddenly says paper jam and I cannot see pw tp clear itQW!!!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I want to be able to scan from our WF 4640 to the computer
I want to be able to scan from our WF 4640 to the computer but it says it is not set up how do I go about it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I have a Canon Color Image Class MF634Cdw printer. I am not
I have a Canon Color Image Class MF634Cdw printer. I am not able to print anything without having to manually hit the legal paper key which is odd because I'm printing regular size documents. It will … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
We just bought an Epson Workforce Pro 3720 today. We are
Hi! We just bought an Epson Workforce Pro 3720 today. We are trying to print out some names on pre-printed sheets of perforated business cards. The document prints on plain paper and plain cardstock b… read more
Harry
Harry
1,383 satisfied customers
Its my laptop that does not have a wi fi range, not even 10
Its my laptop that does not have a wi fi range, not even 10 feet … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have message on my lap top saying I need a new 601
I have message on my lap top saying I need a new 601 battery, can I obtain one in Sydney or Gold Coast, Australia where I am currently on holiday? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I can't get it to print checks and now due to my problem
I can't get it to print checks and now due to my problem solving efforts it isn't running at all. … read more
Harry
Harry
1,383 satisfied customers
My fax is not completing transmission. Seems to be. My ink
seems to be. My ink supply is low but will be replaced tomorrow. … read more
Harry
Harry
1,383 satisfied customers
I just installed ] wireless printer with a new laptop. both
I just installed ] wireless printer with a new laptop. both show being on my wifi but I can't print anything … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x