Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'm trying to print a range of pages from HP OfficeJet Pro…

Customer Question
I'm trying to print...

I'm trying to print a range of pages from HP OfficeJet Pro 6978 Operating manual. the range I select does not print, another range does.

Technician's Assistant: What kind of computer or device are you printing from?

HELP!

Technician's Assistant: How long has this been going on with your OfficeJet?

27" iMac August 2017

Technician's Assistant: When did you last update the Operating System (OS) on your model

When High Sierra came out...may have updated since...get notices of Updates in App store

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just help me with my problem described above

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 hours by:
3/19/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,637
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Can I leave the computer, or do I need to stay here?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Cannot pair the printer with computer. Hp officejet pro
my printer says 6978 but on my computer it says it's an 6970… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
PI have a new HP OfficeJet Pro Printer 6978. I need to
PI have a new HP OfficeJet Pro Printer 6978. I need to change the ink cartridges. I can't figure out how to open the printer to do that. I am stupid, I know. Katie … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have an HP office jet pro 8600. An Apple Desk top IMac.
Since January when I changed the network name because i got a new smart tv. My Imac is on the new network, but the printer is still on HP-Print-62-Officejet Pro 8600. When I want to print from my computer i have to go out of the network and put it on the HP network. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
The printer stopped printing and copying. It is a HP pro
the printer stopped printing and copying. It is a HP pro 6978 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I have a new HP Envy. desktop. that needs a driver for my HP
I have a new HP Envy. desktop. that needs a driver for my HP office jet pro 6978. I assume it takes a Wizard, Where and how. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can not print from my computer it just stopped. HP
I can not print from my computer it just stopped JA: What's the brand and model of your printer? Customer: HP OfficeJet Pro 6978 JA: How long has this been going on with your OfficeJet? Customer: 2 ye… read more
Cody
Cody
Computer Science
2,387 satisfied customers
How do I Printer? HP OfficeJet Pro 6978. HP OfficeJet Pro
How do I Printer? HP OfficeJet Pro 6978 JA: What kind of computer or device are you printing from? Customer: HP OfficeJet Pro 6978 JA: How long has this been going on with your OfficeJet? Customer: I … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Need to sync hp officeJet 4650, all in one printer with my
Need to sync hp officeJet 4650, all in one printer with my IMAC High Sierra version10.13.2 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
How do i open the back panel to clear a paper jam? Office
how do i open the back panel to clear a paper jam ? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a KX-TG6700 and want to connect the fax function of
I have a KX-TG6700 and want to connect the fax function of an HP OJ Pro 6970. The phone base is wired to the wall plate carrying both lines. I want to use the second line for the fax. Can I just plug … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Ever since upgrading my iMac OS to 10.13 my HP Color Laser
Ever since upgrading my iMac OS to 10.13 my HP Color Laser Jet Pro MFP M277c6 printer has been printing very slowly … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have HP OfficeJet Pro 6978- Printer was working when I
I have HP OfficeJet Pro 6978- Printer was working when I went away 5 months ago. Just returned and upgraded my Apple to High Sierra. No printer does not respond when try to print. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We set up a document to print. However, the printer will not
We set up a document to print. However, the printer will not stop printing it. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
How do you get paid for helping? officejet4500 g510 5+ years
how do you get paid for helping? JA: What's the make/model number of your printer? How old is it? Customer: officejet4500 g510 5+ years old JA: What kind of computer are you printing from (Mac or PC)?… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
I just bought an HP al-in-one 6978. When I started it up, it
I just bought an HP al-in-one 6978. When I started it up, it would not print the alignment page. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am having difficulty printing from HP Spectre to an HP
I am having difficulty printing from HP Spectre to an HP Officejet Pro 6978. I have tried to reload printer driver but that failed. I cannot print an excel document even using direct printer cable? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I am unable to SCAN. I get a message on my computer that the
I am unable to SCAN. I get a message on my computer that the printer has detected a problem and ,on the printer screen, it says the printer is not connected to the computer. the printer is an office j… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
How can I get my HP Office Pro 8500A Plus printer to only print
How can I get my HP Office Pro 8500A Plus printer to only print the pages I want out of a document such as a User Manual Gerald… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x