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My I have been using my printer for two years. now it

Customer Question
My I have been...

My I have been using my printer for two years. now it telling me using wrong print head. mx922 printer

Technician's Assistant: What kind of computer or device are you printing from?

Hp lap top

Technician's Assistant: How long has this been going on with your MX922?

Just started today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I never had

Submitted: 5 months ago.Category: Printers
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Answered in 2 hours by:
3/18/2018
Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 5 months ago
Done
Technician: Suhasini Velu,
 replied 5 months ago

Is there an error code on the printer like 1403?

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Customer reply replied 5 months ago
I donor wish you to gain access to my computer
Technician: Suhasini Velu,
 replied 5 months ago

If you do not want remote support please ignore the prompt.
The prompt is automatically generated by the website and I have no control over it.

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Customer reply replied 5 months ago
The only thing it says is type of print head is incorrect
Technician: Suhasini Velu,
 replied 5 months ago

Remove the cartridges
Remove the printhead
Power off the printer and wait a minute;
Power on.
Install the print head and the cartridges.

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Customer reply replied 5 months ago
Where is the print head and how do I get to it
Customer reply replied 5 months ago
Are you still there
Technician: Suhasini Velu,
 replied 5 months ago

Let me fetch you the instructions.

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Technician: Suhasini Velu,
 replied 5 months ago
Ask Your Own Printers Question
Customer reply replied 5 months ago
Did what link said still saying wrong print head
Technician: Suhasini Velu,
 replied 5 months ago

Let me open this for other experts.

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Customer reply replied 5 months ago
Ok
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,832
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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