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I bough a G4200 printer. I am trying to connect via wireless…

Customer Question
I bough a G4200...

I bough a G4200 printer. I am trying to connect via wireless Lan. Everything is working till I get the screen "add". The G4200 and Bonjour is there but the add button is not responding. What is the location and how can I turn the add button on?

Technician's Assistant: What kind of computer or device are you printing from?

Mac with OS 10.13.3

Technician's Assistant: How long has this been going on with your G4200?

I got it yesterday and we have struggle with it since then, always stopping at "add"

Technician's Assistant: When did you last update the Operating System (OS) on your model

About a month ago but the system is the latest OS

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so. I just want to set it up

Submitted: 4 months ago.Category: Printers
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Answered in 4 minutes by:
3/18/2018
Technician: Kamil Anwar, Technician replied 4 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Technician: Kamil Anwar, Technician replied 4 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
No. Canel the call and remove the charge
Technician: Kamil Anwar, Technician replied 4 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Category: Printers
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