Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Nor my cell phone. Trying to hook up my scanner to my

Customer Question
Hi, nor my cell...

Hi, nor my cell phone. Trying to hook up my scanner to my Outlook and it's asking for my SMTP, but I don't know it. Verizon had us move to .aol. Can you help?

Technician's Assistant: Is there an error code on your printer when you try to scan?

Yes.. SMTP server connection error Check Network Settings

Technician's Assistant: When did you last update the printer driver software?

Just installed the EPSON printer. Not sure if it updated when it was turned on...bit of a computer idiot!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just trying to scan to my email at***@******.***

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 49 minutes by:
3/18/2018
Technician: Kamil Anwar, Technician replied 4 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Printers Question
Technician: Kamil Anwar, Technician replied 4 months ago

Are you having problem with your email or your printer?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Epson 3700 printer and scanner now won't scan giving me
my Epson 3700 printer and scanner now won't scan giving me only black images, ??? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
The scanner turns on but will not scan. It is hooked up to
The scanner turns on but will not scan. It is hooked up to scan with USB, but gives an error message. We have unplugged everything, plugged back in, but still says it's lost it's connection.... … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My scanner is no longer scanning to my email. SMTP server
my wife changed her password ***** other day and ever since it stopped working… read more
Cris
Cris
60 satisfied customers
I cannot get my Epson WP 3720 to scan and send any emails. I
I cannot get my Epson WP 3720 to scan and send any emails. I have tried for the past 2 hours. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
New scanner Epson Perfection V39. Cannot execute Epson scan
New scanner Epson Perfection V39. Cannot execute Epson scan software--says cannot communicate with the scanner. USB is connected to computer and light is on for scanning, but no go. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an epson perfection 1670 scanner and windows 10 os.I
I have an epson perfection 1670 scanner and windows 10 os.I wish to update the ocr software and the email provision (it is not compatible with MS Outlook) … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
We have a mac pro book 2009, OS X El Capitan, bought an
We have a mac pro book 2009, OS X El Capitan, bought an Artisan 810 for it at the time of purchase, hooked through USB cable, the printer is working, but cannot get scanner to work? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Epson WF-2530 won't print from my computer. It is
My Epson WF-2530 won't print from my computer. It is scanning ok. This seemed to happen when I loaded new ink cartridges.… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have an Epson Workforce Pro 4530. After install of Windows
I have an Epson Workforce Pro 4530. After install of Windows 10, the FAX, copier and pringter work on the wireless network - BUT THE SCANNER DOES NOT WORK. I have downloaded Epson updates, still does … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Printer says scanner error turn off and back on if error is
printer says scanner error turn off and back on if error is not fixed visit Epson.com for help Epson XP-410… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My Ricoh C4000 quit scanning to email when we changed to att
My Ricoh C4000 quit scanning to email when we changed to att universe, I have changed the static ips and the dns but no luck. Any thoughts… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a GT-S80 scanner and am trying to use it over the network
I have a GT-S80 scanner and am trying to use it over the network (it works great on the computer it's connected to). I have Scanner sharing turned on the computer the scanner is USB-connected to (OSX … read more
Gwtyree
Gwtyree
Technician
54 satisfied customers
HiMy Epson Workforce 520 scans consistently when I use the
Hi My Epson Workforce 520 scans consistently when I use the Epson Scan application on my computer. The 520 is a wireless printer on my home network. But when I try to use the autofeeder to initiate th… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have been using the Epson Perfection 4180 Photo on my Power
I have been using the Epson Perfection 4180 Photo on my Power Mac G5. I want to be able to use it with my laptop, Macbook, 13" Late 2006 Intel. I am having trouble downloading what I think are the rig… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
cant set up my scan to E-mail function code error 02.
can't set up my scan to E-mail function code error 02.The error is in reference to my Network. I have tried setting up my computer on the network via my domain name and have not been able to. I have a… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am trying to scan a document and I get an error which says
I am trying to scan a document and I get an error which says: The host can not be found, I need to verify server name Account pop3 Server SMTp Protocal SMTP Port 25 Secure (SSL) No. Socket error 1101,… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Sharp MX-3100n has been working fine for sometime. Yesterday
Sharp MX-3100n has been working fine for sometime. Yesterday scan feature stopped working, get foillowing erro: Network Error: CE-00… read more
Dustin Albertson
Dustin Albertson
Director of IT
Bachelor's Degree
22 satisfied customers
trying to scan documents and getting a network error (CE-02).....
trying to scan documents and getting a network error (CE-02).......what do i need to do to get this working?… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
176 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x