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I am having trouble with my HP Laptop. I am my photos and I…

Customer Question
I am having trouble...

I am having trouble with my HP Laptop. I am my photos and I am not able to recover anything, Can you help me out?

Technician's Assistant: What's the model and Operating System (OS) of your HP?

5CD6317Q1M I think it ids Envy touch screen

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I just want it took work

Submitted: 6 months ago.Category: Printers
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Answered in 15 minutes by:
3/18/2018
Technician: Byron, Computer Support Specialist replied 6 months ago
Byron
Byron, Computer Support Specialist
Category: Printers
Satisfied Customers: 3,427
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what happened with your laptop before your photos disappeared?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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