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Need help to install PIXMA MX920. HP with 7th GEn intel.

Customer Question
Need help to install...

Need help to install PIXMA MX920

Technician's Assistant: What kind of computer or device are you printing from?

HP with 7th GEn intel

Technician's Assistant: How long has this been going on with your Pixma?

Just bought it yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Recently

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Want to have it set to print and scan to my HP as well as our Mac

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/18/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you trying to set it as wireless printer?

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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