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I have a HP Envy 6220 printer. I have a new HP printer Envy…

Customer Question
I have a HP...

I have a HP Envy 6220 printer.

Technician's Assistant: What's the brand and model of your printer?

I have a new HP printer Envy connected to a Mac. Need to scan and getting message not set up to scan.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 4 months ago.Category: Printers
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Answered in 8 minutes by:
3/18/2018
Technician: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 940
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with your scan function
I will be the expert in assisting with the issue you are having.

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Technician: Moses C, Computer Hardware Engineer replied 4 months ago

is the printer connected to usb or its on wifi network?

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Customer reply replied 4 months ago
Wifi
Technician: Moses C, Computer Hardware Engineer replied 4 months ago

the printer is not running the scanner function due to the scanner driver not found.

you will have to install a full featured driver software to make the scanner function to work.

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Technician: Moses C, Computer Hardware Engineer replied 4 months ago

what is the version on Mac you have on the computer?

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Shefin
Shefin, Printer and Office Equip. Specialist
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