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Ever since we got our computer back it is not recognise our…

Customer Question
Ever since we got...

Ever since we got our computer back it is not recognise our printer

Technician's Assistant: What's the brand and model of your printer?

Canon 3100

Technician's Assistant: How long has this been going on with your Canon printer?

We got the computer back in January

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

What do you mean

Submitted: 5 months ago.Category: Printers
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Answered in 2 hours by:
3/18/2018
Technician: Joel Kalman, Engineer replied 5 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,062
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 5 months ago

What is the exact model number of your printer? The model name and number should be embossed on the front of the printer.

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Customer reply replied 5 months ago
Canon 3100 series
Technician: Joel Kalman, Engineer replied 5 months ago

Can you be more specific? Is it a Model 3130?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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