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I need printer support, Canon, Canon mf4880dw, Today, It is…

Customer Question
I need printer support ...

I need printer support

Technician's Assistant: What's the brand and model of your printer?

Canon

Technician's Assistant: How long has this been going on with your Canon printer?

Canon mf4880dw

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Today, It is registered on my pc, but my chrome book will not print to it>

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/18/2018
Technician: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with the printer you have.
I will be the expert in assisting with the issue you are having.

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Technician: Moses C, Computer Hardware Engineer replied 4 months ago

can you explain me a bit more about this
What exactly are you having trouble with?

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Customer reply replied 4 months ago
My Canon printer is attached to alk devices by wi-fi. It has also been registered on google print. But only my PC responds to request to print. My Chromebook, android tablets and phone do not recognize it as a google print device. I am only concerned at this time with my chromebook.
Technician: Moses C, Computer Hardware Engineer replied 4 months ago

what is the ALK devices?

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Customer reply replied 4 months ago
I do not know what you are talking about. My printer is a canon mf4880dw laser.
Technician: Moses C, Computer Hardware Engineer replied 4 months ago

you said in your last reply "My Canon printer is attached to alk devices by wi-fi." i was not aware of ALK devices so i asked.

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Customer reply replied 4 months ago
all devices. The printer is attached to my wi-fi network.
Customer reply replied 4 months ago
It is late. I will not respond until tomorrow.
Technician: Moses C, Computer Hardware Engineer replied 4 months ago

you can get back to me tomorrow i will continue as you dont want o proceed now.

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Customer reply replied 4 months ago
I decided to get a new printer so I will not need further help
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
No, but I need to know my final bill, if any.
Technician: Harry, Engineer replied 4 months ago

Call customer service at 1-***-***-****

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