Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Am unable to print from my artisan830 printer. By usb. A…

Customer Question
Am unable to print...

Am unable to print from my artisan830 printer

Technician's Assistant: How are you connecting to your ARTISAN830: wirelessly or by USB?

By usb

Technician's Assistant: When did you last update the printer driver software?

A long time ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That’s about it, the scanner went down load to my desk top.

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/18/2018
Technician: Joel Kalman, Engineer replied 5 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,063
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 5 months ago

What is your computer operating system?

Ask Your Own Printers Question
Customer reply replied 5 months ago
os x ei capitan version 10.11.6 MacBook Pro
Technician: Joel Kalman, Engineer replied 5 months ago

To correct the connection problem with your printer, we will need to reset your printing system, uninstall your printer software, restart your computer, and download and install the latest drivers for your printer from the official manufacturer's support website. I can show you how to do this interactively, or I can do it for you, using a secure remote connection.

Secure Remote Assistance is a premium service, and there is an extra cost. It is usually faster and more convenient, and the charges for the Question Value, including the deposit, and the Premium Service are fully refundable if your problem is not resolved to your satisfaction.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Not a duplicate question: Mac can't get it to print ; I have
Not a duplicate question: Mac can't get it to print ; I have an epson XP-420 … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have an Epson Perfection 2480 PHOTO this morning I have
I have an Epson Perfection 2480 PHOTO this morning I have been scanning slides and it has been working very well. It has now come ou with an error message and eon't open and scan any more slides the m… read more
Harry
Harry
2,176 satisfied customers
Not printing. Had problem yesterday while doing my Avon
Not printing. Had problem yesterday while doing my Avon order. It would not print. It was taking too long. So I unplugged it from my iMac desk top and plugged it into my laptop. It wanted me to down l… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My lap top is showing my printer is off line how do I get it
my lap top is showing my printer is off line how do I get it online using windows ten … read more
Cody
Cody
Computer Science
2,449 satisfied customers
ADF isn't working. XP-810. About a month. About a year ago
reloaded my Epson disc, went thru the set up on the printer … read more
Harry
Harry
2,176 satisfied customers
I have moved offices and purchased a new desk top and I
I have moved offices and purchased a new desk top and I can't get my cannon printer to work … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Odd things...1. drew in 25 pgs,paper instead of one. that
odd things...1. drew in 25 pgs,paper instead of one. that was cleared now, it sounds like it is printing but nothing on page … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When I tell machine to print "ALL" pages, it only prints 1
When I tell machine to print "ALL" pages, it only prints 1 page … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My computer, Asus pro says automatic scanning could not be
hi john, my computer, Asus pro says automatic scanning could not be completed from my HP envy 5540 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My 7900 suddenly showed a "communication error" with my Mac
My 7900 suddenly showed a "communication error" with my Mac Pro OS X.10. The printer works fine by itself (I tested it) the Mac doesn't recognize it. The printer driver is 9.33 (up to date). I have sh… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
The printer advances to the print command but it does not
the printer advances to the print command but it does not actually print … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am unable to print. I get the message E-90 on my printer
I am unable to print. I get the message E-90 on my printer screen. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot print. I have a new internet carrier who provides a
I cannot print. I have a new internet carrier who provides a modem. When I try to renew the setup it just times out. It is and Arris DG1670 … read more
Joel Kalman
Joel Kalman
Engineer
1,063 satisfied customers
30 printer is hooked up with a cable and it will not print.
30 printer is hooked up with a cable and it will not print. The mac driver also does not update to newly installed ink cartridges … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Ive upgraded from Vista to Windows 7. Now my HP Office Jet
I've upgraded from Vista to Windows 7. Now my HP Office Jet Pro L7580 won't print. I down loaded new drivers for the printer and now it prints. I am still having problems with the scanner. It wont sav… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
lexmark x5495 all in one print/scan/copy/fax will print via
lexmark x5495 all in one print/scan/copy/fax will print via usb but will not scan! Gives message "Unable to retrieve Application List".… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have an Epson NX110 for my Desk Top which is Windows Vista I
I have an Epson NX110 for my Desk Top which is Windows Vista I was given a Lap Top for for my New Career which is Windows XP I do not have any CD's and I Downloaded NX110 All-In-One V6.61 for XP 64-Bi… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
HP DESKJET 4280 I am trieding to scan, but nothing is happening.
HP DESKJET 4280 I am trieding to scan, but nothing is happening. could you please help me --Thank's HH… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x