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I've now put in 2 new black cartridges and it won't print…

Customer Question
I've now put in...

I've now put in 2 new black cartridges and it won't print black!

Technician's Assistant: What's the model of your printer?

Photosmart 7525

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes, that's how I put in the new cartridges!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I I've got a speech to print out for tomorrow!!!

Submitted: 4 months ago.Category: Printers
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Answered in 4 hours by:
3/18/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I still need help. But not after midnight!! A connection to my devise would be good; however, I won’t be available today.
Technician: Harry, Engineer replied 4 months ago

OK

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Customer reply replied 4 months ago
Can we actually make an appointment?
Technician: Harry, Engineer replied 4 months ago

Reply back here when you are free

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Customer reply replied 4 months ago
OK
Technician: Harry, Engineer replied 4 months ago

Thank you

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Customer reply replied 4 months ago
I'm now available. Are you?
Technician: Harry, Engineer replied 4 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 4 months ago
Forget it! I bought a new printer!!!
Technician: Harry, Engineer replied 4 months ago

OK

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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