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The black cartridge, new does not print clearly. I have

Customer Question
The black cartridge, new...

The black cartridge, new does not print clearly. I have executed under the tools drop down "print clear" function but it still is not not sharp at the bottom of the page listed as 'print quality diagnostic?" John

Technician's Assistant: What Sharp model do you have?

6520

Technician's Assistant: How long has this been going on with your Sharp printer?

Just this afternoon. the colors are fine and the test screen after running the clean function about five times, it was better.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About a month ago. I got a new Mac and it has been printing crystal clear until it just went blank on black while still running well with the three colors.....

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This is about as much as I know.....John

Submitted: 6 months ago.Category: Printers
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Answered in 5 hours by:
3/18/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I figured it out. No need to answer my original question......John
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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