Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a wf=4630 all in one printer and it is give me error…

I have a wf=4630...

I have a wf=4630 all in one printer and it is give me error code 0x97. how can I resolve.

Technician's Assistant: Is your WF=4630 displaying the error on all print jobs, even after you restart it?

Yes. right now I was trying to copy.

Technician's Assistant: When did you last update the printer driver software?

I don't know. how can i find that out.

Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/17/2018
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

Ask Your Own Printers Question
Customer reply replied 5 months ago
Done. Do u want me to turn back on

Yes, please.

Ask Your Own Printers Question
Customer reply replied 5 months ago
Ok
  1. When this error message appears. Turn on off power and unplug.
  2. Unplug all connected cables.
  3. Unplug USB drivers.
  4. Remove all printer cartridges.
  5. Still turned off, press down power to release all remaining current in the printer.
  6. Plug in all cables and USB. Reinstall printer cartridges. Turn power on.
  7. See if the error message remains.
Ask Your Own Printers Question
Customer reply replied 5 months ago
it is still there
Customer reply replied 5 months ago
Now what
Customer reply replied 5 months ago
Are you still there

Did you recently install any ink cartridges.

Ask Your Own Printers Question
Customer reply replied 5 months ago
The yellow and blue ones

We may have to clean them.

Please wait I'll provide you with some instructions.

Ask Your Own Printers Question
Customer reply replied 5 months ago
Okay

How about the computer you have is that Windows?

Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Suhasini Velu and 87 other Printers Specialists are ready to help you
Ask your own question now

Let me do the cleaning through the remote then.

Ask Your Own Printers Question

http://www.justanswer.com/remotedesktop/join.aspx?Session=226334b6-9109-4c2d-908f-218bdd5430ab

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.

Ask Your Own Printers Question
Customer reply replied 5 months ago
Okay.

Got the remote.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Suhasini Velu Your Own Question
Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Printers
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

Suhasini Velu is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer wf-4640 gives the error code 0x97 several times.
My printer wf-4640 gives the error code 0x97 several times. I allready turned it on/of, I unplugged all cables, I turned it off more than 30 minutes, I used tips from: https://appuals.com/fix-epson-er… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
WF-3640 not working, drivers and firmware reinstalled but
WF-3640 not working, drivers and firmware reinstalled but error code 0x97 continues. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have a Mac and iPhone. When I try to print to my WF-4630 I
I have a Mac and iPhone. When I try to print to my WF-4630 I get an error code: 0x97, which is a Windows error. What's up? … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I have two printers Epson WF-4640 and just got a WF-4630 The
I have two printers Epson WF-4640 and just got a WF-4630 The 4640 has a cable 4630 wifi. i set up the 4630 it showed a successful setup. When I try to print on the 4630 I get this message Print Error … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
What is error code 0X97, my workforce pro WF4630 gives me
What is error code 0X97, my workforce pro WF4630 gives me this when I try to copy a document... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Epson Workforce pro WF-4630 all in one. Won't copy or print
Epson Workforce pro WF-4630 all in one. Won't copy or print I get blank skeet of paper and error code 0x97. using printer as stand alone copier/printer. HELP!… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an Epson Workforce Pro WF-4630 and I have been using
I have an Epson Workforce Pro WF-4630 and I have been using it and printing just fine for years. All of a sudden, today, it stopped being able to print from Adobe. I can print from word and excel, but… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I got code 0x97 and I have turned it off several times and
I got code 0x97 and I have turned it off several times and did a hard reset and it keeps coming back … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Iam getting an error code 0x97 on my WF 4630, Epson
Just happened this morning. made 2 good prints then failed on the 3rd. Ran head cleaning routine after installing new ink last night … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am getting a error code 0x97 on my epson wf 4630 printer,
I am getting a error code 0x97 on my epson wf 4630 printer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Paper comes out blank when I try to print or copy. There is
Paper comes out blank when I try to print or copy. There is no paper jam. I get Error Code 0x97. This is an Epson WF-3620 printer. I have tried turning the power off and on again. Didn't work. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
4630 Error code 0.97 ??? What does this mean, Work Force
It started at the end of day yesterday-had worked fine all day then this popped up when we tried to print last doc of the day … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Epson WF 4630 printing error msg 0x97. Turn off printer and
Epson WF 4630 printing error msg 0x97. Turn off printer and turn back on and it prints out 1/4 of page and then shows same error msg. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Epson printer WF - 4630 is giving me an error message of
My Epson printer WF - 4630 is giving me an error message of Code 0x97 but I cannot find that code. It tells me to turn the printer off and back on but it still will not print. Can you help me?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have an Epson WF-4630 and it's giving me the error code
i have an Epson WF-4630 and it's giving me the error code 0x97. Says to turn off and on but does not resolve. It continues to only print the first 1/3 of the page and stops. Any suggestions? I've done… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
It says error code 0X97. The printer is WF 4630 and is not
It says error code 0X97. The printer is WF 4630 and is not printing the entire page. Only printing the heading. I am trying to print an email.… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have an Epson WorkForce Pro WF-4630 All-in-One Printer. If
I have an Epson WorkForce Pro WF-4630 All-in-One Printer. If I try to perform any of the printing tests from the printer itself (I've disconnected it from my PC, I get the error message on it's little… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
EPSON WorkForce Pro WF-4630 Can not print. Message window
EPSON WorkForce Pro WF-4630 Can not print. Message window states: Error Code:0x97. How do I reset or delete this error so I can print again?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x