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I am trying to set it up and can not get the print

Customer Question
I am trying to...

I am trying to set it up and can not get the print cartridges installed

Technician's Assistant: What's the model of your printer?

WF 2760

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages 1 can open the lid

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The container that holds the cartridges seems to be jammed to the right and I do not know how to move it to allow me to push the cartridges in

Submitted: 4 months ago.Category: Printers
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Answered in 28 minutes by:
3/17/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 732
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click the link below to watch a video that will show you how to replace the ink cartridges:

https://www.youtube.com/watch?v=wSZuF4zjLzA

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Sheri
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Category: Printers
Satisfied Customers: 732
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Experience: Owner/Consultant at Computer Rescue, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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