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It's about the ink cartridge. I have an ink cartridge (#74)

Customer Question
It's about the ink...

It's about the ink cartridge. I have an ink cartridge (#74) the one that is the same as had been in the printer. But when I put it in the printer it doesn't recognize it. Is there anything I can do? These are too expensive to just throw away and get a new one.

Technician's Assistant: What's the model of your printer?

C4480

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

It says print cartridge missing, not detected

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tested a paper and it printed with the color ink, but now when I told it to do only the black forget it, I can't afford anything now

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
3/18/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I finally got my printer to go on, but I couldn't use the one cartridge. I put my partially used old one in and that one works. I don't know if anything can be done.
Customer reply replied 4 months ago
I don't want to do the securely, can't afford that. So I think I'll just chalk this cartridge up as deffective. Thanks for trying to help anyway.
Technician: Harry, Engineer replied 4 months ago

OK

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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