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Can't get printer connected. I have a USB and wireless. Last…

Customer Question
Can't get printer connected ...

Can't get printer connected

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I have a USB and wireless

Technician's Assistant: When did you last update the printer driver software?

Last Geek Squad visit

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Fax working

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/17/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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