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Just bought a canon laser printer it won't connect to Mac.

Customer Question
Just bought a canon...

Just bought a canon laser printer it won't connect to Mac

Technician's Assistant: How are you connecting to your Canon printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

I downloaded it an hour ago

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/17/2018
Technician: Ashik, Technician replied 4 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,331
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model number of your printer?

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Customer reply replied 4 months ago
LBP6230dw
Technician: Ashik, Technician replied 4 months ago

What version of macOS are you using?

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Customer reply replied 4 months ago
macos sierra
Technician: Ashik, Technician replied 4 months ago

Did you download and install latest drivers?

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Technician: Ashik, Technician replied 4 months ago

When you connect it to your Mac, does it appear in System Preferences > Printers and Scanners?

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Customer reply replied 4 months ago
no
Technician: Ashik, Technician replied 4 months ago

Did you download driver from here ? https://www.canon.ie/support/consumer_products/products/printers/laser/i-sensys_lbp6230dw.aspx?type=drivers&language=EN&os=macOS%2010.12%20(Sierra)

Did it successfully install?

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Customer reply replied 4 months ago
as far as I know
Technician: Ashik, Technician replied 4 months ago

Can you try reinstalling again from the above site and see if your Mac recognize it?

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Customer reply replied 4 months ago
ok
Technician: Ashik, Technician replied 4 months ago

Let me know

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Customer reply replied 4 months ago
it says no printer found
Technician: Ashik, Technician replied 4 months ago

Can you try different cable?

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Customer reply replied 4 months ago
it has only one
Technician: Ashik, Technician replied 4 months ago

I'm sorry, I'm out of ideas on this one. Not sure if the printer has any issues. I will open this question to other experts in here. If they have any idea, they will get back to you

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Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,569
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
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Category: Printers
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