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This answer was rated:

It's not printing correctly in black and nor in color. It's…

Hi, it's not printing...

Hi, it's not printing correctly in black and white nor in color.

Technician's Assistant: What's the brand and model of your printer?

It's a Canon Pixma MX922

Technician's Assistant: How long has this been going on with your Pixma?

About 2 or 3 weeks. I put new Ink Cartridge and still not working correctly.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's pretty much it.

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Answered in 5 minutes by:
3/17/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message. When inserting the cartridges back, make sure you insert the black cartridge first.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Customer reply replied 4 months ago
I will try this and let you know what happens. Thanks.

Hi,

Take your time and let me know the response.

Thank you.

Shefin

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Hello Shefin, just wanted to let you know that everything worked out with my printer. Thank you so much for your expertise.

Hi,

I am glad to hear that. if you have any issues, please be back.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
I will and will ask for you.

Hi,

Thank you. have a great time.

Bye!

Ask Your Own Printers Question
Customer reply replied 4 months ago
You too. Have a great day! You Rock!
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,634
6,634 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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