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M***. You keep sending me information, .miller**@*****com;

Customer Question
THis is Alice M***...

THis is Alice M***. You keep sending me information, alice.miller**@*****com; yet you also use an old e-mail address of Alice M**** @SBC ****.net. So when I try to sign in, that is what you have me under and I am not able to sign in. I know you have my correct e-maill of alice***@****, so I must be in your system under that e-mail. Will yo pleas straighten this out, so I am able to get into my account with you. Thank you for your help.

Technician's Assistant: Are you logged into your email account on any other devices?

I have only my PC desktop. You keep asking me to log in under my old e-mail and it is so old, i cannot remember the password ***** used.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

If I do, I cannot remember them.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just: I want to be able to log in under;alice****@*****

Submitted: 4 months ago.Category: Printers
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Answered in 10 hours by:
3/18/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,640
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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