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Airprint won't work. Brother MFC-440CN Using OPrint. For the…

Airprint won't work Technician's...

Airprint won't work

Technician's Assistant: What's the brand and model of your printer?

Brother MFC-440CN Using OPrint

Technician's Assistant: How long has this been going on with your MFC-440CN?

For the last few days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is it

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Answered in 2 hours by:
3/17/2018
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,345
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to print from your computer?

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What Apple device are you using?

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Customer reply replied 4 months ago
iPad and iphone

To make sure, were you able to print from your iPad and iPhone before to this printer?

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I just checked and I couldn't find this printer compatible with AirPrint feature. Can you confirm the model number again?

Are you sure you were printing via AirPrint and not the Brother Print app?

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Customer reply replied 4 months ago
I was using via AirPrint through OPrint

AirPrint doesn't require any printing app. What do you mean by OPrint? Is than app on your iPhone/iPad?

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Oh, I see. This is an AirPrint server using computer. Right?

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Customer reply replied 4 months ago
Correct

I'm sorry, I'm not familiar with that OPrint configuration. I will open this question to other experts. If they have any idea with this app, they will get back to you

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Customer reply replied 4 months ago
Thanks
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,021
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. It looks like you still need assistance.

I recommend that you reinstall Oprint on your Windows computer. It is likely that the connection between Oprint and your printer has been lost.

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Customer reply replied 4 months ago
Hi Joel.
I have not had the time to uninstall Andy then reinstall.
I will do so early tomorrow.
I will rate then.
Thanks.

Hello. Please let me know if this resolves your problem.

Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,021
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified
Joel Kalman and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Hi Joel. My apologies for delaying this. This computer that we were trying to resolve was not at my primary dwelling.
The uninstall and reinstall did work.
Thank you for your help.
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Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,021
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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