Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is acanon pixma mg 3650. when i scan a page, it comes out…

Customer Question
It is acanon pixma...

It is acanon pixma mg 3650. when i scan a page, it comes out quarter the original size, baffled.

Technician's Assistant: What kind of computer or device are you printing from?

Canon Pixma MG 3600. I just want to use it as a photocopier in this instance.

Technician's Assistant: How long has this been going on with your Pixma?

Since new, couple of weeks..

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I dont know.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, i just want to photocopy a few pages.I have cracked printing from photos in my laptop.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/17/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Do you mean that you are scanning something in, saving it, then printing what you saved? If so, please click on the following link to review settings in the print driver setup window that may correct this issue:

http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/W/MG3600%20series/1.0/EN/PPG/dg-c_scaling.html

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 4 months ago
Look, I want to simply copy a document or letter straight out of the box, full size. The laptop does not need to be switched on. I used the scan and print buttons and it comes out quarter size. The black ink button does not respond either. Unfortunately the laptop needs a separate cd unit, so until I get one I cannot read the cd. Previous canon printers I have had could be used independently in this way.
Technician: Sheri, Expert replied 4 months ago

Check to see if it's set to A4 instead of letter by doing the following:

Switching Page Size between A4 and Letter for copying function:

You can switch the size of paper loaded in the front tray between A4 and Letter.

This setting is useful if you usually load Letter-sized paper in the front tray.

Make sure machine is turned on.

Press and hold Stop button and release it when Alarm lamp flashes 10 times.

The ON lamp starts flashing instead of remaining lit.

Press Black button to select A4, or Color button to select Letter.

The ON lamp stops flashing and remains lit and the paper size is changed.

Note

When you switch the page size to A4 or Letter, load paper of the selected size.

When the page size is set to A4, load A4 plain paper.

When the page size is set to Letter, load Letter-sized plain paper.

This setting is retained even if the machine is turned off.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 4 months ago
I did actually get a result once by doing this, but it reverted to the old setting when I attempted it again, and refused to go back. I repeated the excercize , but ended up with 5 more quarter size copies. I need an explanation of what on earth is going on.
Technician: Sheri, Expert replied 4 months ago

It may be a defect. I think you mentioned it is a new printer. If so, you may want to consider returning it. Below are the steps for a factory reset of the printer. After doing this, the printer may need to be installed again for printing and scanning.

How to Restore the Machine's Network Settings to Factory Default
Important

Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network may become impossible. To use the machine over network, perform setup according to the instructions on our website.

Follow the procedure below to initialize the network settings.

Press and hold the Stop button until the Alarm lamp flashes 17 times.

Release the Stop button.

The network settings are initialized.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 3 months ago
Thanks for your reply, I will return it to the shop as soon as I get the time.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sheri Your Own Question
Sheri
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 736
736 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

Sheri is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Running Vista Home and changed from a canon 340 printer to a
running Vista Home and changed from a canon 340 printer to a MP 3620 and can not get the MX navigator to switch to the new printer so canon solutions will only recognize the 340 and not scan for the 3… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Just wanted to know how I can upload scanned pages to my
Just wanted to know how I can upload scanned pages to my laptop from my Canon PIXMA MX472? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My canon printer wont connect online. Usb I think i need a
hello JA: Hi. How can I help? Customer: my canon printer wont connect online JA: How are you connecting to your Canon printer: wirelessly or by USB? Customer: usb I think i need a driver JA: When did … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a new Canon printer Pixma MG 5765. I can scan to my
Hi I have a new Canon printer Pixma MG 5765. I can scan to my laptop but when I want to print a message comes up saying Another computer is using the printer? There is no other computer? Help please??… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
Have the canon pixma pro 100 printing pictures or photos of
Have the canon pixma pro 100 printing pictures or photos of any size getting … read more
Harry
Harry
3 satisfied customers
I have a Canon Pixma mg 3600 scanner and need to load the
I have a Canon Pixma mg 3600 scanner and need to load the druvers to my new computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a canon MG 2922 Pixma printer that works well except
I have a canon MG 2922 Pixma printer that works well except it only prints a 5x7 picture. Anyway to make it print letter size (no longer have setup CD)? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I am having a lot of trouble trying to scan a picture. Not
I am having a lot of trouble trying to scan a picture. Not sure what I'm doing wrong! … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
The printer is determining the size of the paper I wish to
The printer is determining the size of the paper I wish to photocopy a document to. I have loaded the paper carrier tray with standard 81/2 x 11 paper for photo copying and the printer insists I have … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My canon pixma 3600 is telling me I have a paper jam. I
My canon pixma 3600 is telling me I have a paper jam. I can't see one … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My Canon MG 6120 doesn't print black, It is about 4 years
It is about 4 years old. It has been printing properly until about two weeks ago when I installed OS 10.11.6. I downloaded new drivers from Canon also I have replace all ink cartridges and have removed the print head for cleaning. Still doesn't print black. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a Canon Pixma MG 7520. I scanned a couple pictures
I have a Canon Pixma MG 7520. I scanned a couple pictures and have tried again and again to print them. they come out with a green tint. on the computer they look just like the photo. I have never had… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Cannot install new printer PIXMA MG 3600, new printer, firs
I just bought the printer and this the first time I tried to install … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I have a canon imagerunner 1025if. I have black lines
i have a canon imagerunner 1025if. I have black lines running down both sides of the paper… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have Christmas cards size 5,83 x 8.27 [envelopes are of course
I have Christmas cards size 5,83 x 8.27 [envelopes are of course half that size]. I can place the card in the lower tray of the Pixma MG 7120 BUT the printer will not feed them. About 1 inch goes in t… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have a Canon Pixma 5320, and it wont print from our iPads
I have a Canon Pixma 5320, and it won't print from our iPads or iPhones--it did when we first set it up, but doesn't any more. I checked to be sure the printer is connected to our wireless network. Al… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
my canon pixma mp 810 (sn aango4485-1453b002) prints only the
my canon pixma mp 810 (sn aango4485-1453b002) prints only the upper left quarter of page sized document screened on platen glass. thanks -- john… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon Pixma MX700 printer, which I have been using
I have a Canon Pixma MX700 printer, which I have been using with a 7-year-old Dell desktop. I'm now replacing the desktopwith a Toshiba laptop (Windows 7 64-bit), and have a wireless setup for the lap… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x